What is actually a Chatbot? What role do chatbots play in the market today? How do they work? Are they really worth that much? Find out everything you need to know about Chatbots and their use.
What Is A Chatbot?
A Chatbot, or Conversational Bot, is one of the most frequent practical applications of Artificial Intelligence, specifically within the area of Natural Language Processing (PLN).
A chatbot is a computer system designed to perform a series of tasks by itself, such as providing information or giving support through conversation. In other words, it is a system capable of understanding questions and issuing an answer.
Why Use A Chatbot?
Today, the number of users using instant messaging platforms such as WhatsApp, Facebook Messenger or Skype is more than 1.2 billion. Thanks to the advancement of these products, Conversational Bot are increasingly in demand to improve customer satisfaction.
Chatbot designed today can have many utilities. From booking a taxi or a visit with the doctor to making purchases of various products and services… all at the moment.
According to a study by our partner Gartner, in 2020 25% of the customer service activities carried out by a human being today will be carried out by a virtual assistant.
While the main idea of a Chatbot is that the conversation between the user and the robot flows as if it were a conversation between humans, the reality is that not all virtual assistant solutions are equally efficient.
Currently, the largest number of Chatbots on the market offer very limited conversations where the machine is programmed to do a linear tour of the conversation and if the user goes off that programmed path the machine is left without answers.
FULL TALK manages to overcome this problem further thanks to artificial intelligence and careful linguistic analysis. Our Bot can resume the conversation at points where others are incapable and thus offer a better user experience.
Another common mistake is to think that Chatbots communicate only by text or voice. In reality, Chatbots also allow interaction with users using graphic applications.
To really understand the nature of chatbot conversations it is important to know the types of chatbot:
Predefined Chatbots: Conversations with this Bot can only follow fixed conversation routes and are unable to resolve questions outside of that pattern.
Smart Chatbots: Artificial Intelligence allows us to be more flexible during the conversation. These Bots allow free inputs and improve usability with practice, allowing developers to improve conversation and efficiency.
Why Are Chatbots A Great Opportunity?
As we mentioned before, users spend more time on digital platforms and in instant messaging applications. Therefore, logically, if you want to build an online business, you have to do it where the public is.
Chatbots offer the great advantage of solving doubts, sending documentation and processing your customers’ orders at any time of the day or night and without the need to be interrupted.
For all this, Chatbots are a great opportunity for those who want to seriously compete in the market while building something that people really want.
Which Companies Can Use A Chatbot?
Chatbots can be used in many different ways. We can make a type of Chatbot for each type of industry and specific problem.
Below are some examples of the endless list of Chatbots that we can create:
- A Chatbot that evaluates the satisfaction of employees or clients.
- A Chatbot that helps hire the best insurance or pension while explaining doubts to the client in real-time.
- A Chatbot that allows payment to make payments by card improving privacy.
- A Chatbot that guides a customer during the purchase process in an online store.
- A Chatbot that finds specific documents for an employee to use without delay.
- A Chatbot who reserves a table in a restaurant or a hotel night.
- A Chatbot that searches and reserves flights while providing travel documents.
- All of these examples allow human agents to interact with the virtual agent if necessary.
Many senior managers and business owners are beginning to understand the benefits that Chatbots can offer their companies. The capabilities of these technologies are advancing rapidly and better machines are being built.
Also Read: Will Your Work Be Automated Before 2030?